Privacy Policy and Terms of Service
Effective Date: January 1, 2026
This page describes how Elevate Media LLC ("Elevate Media," "we," "us," or "our") collects, uses, and protects your information, and outlines the terms governing our SMS notification service.
Privacy Policy
Information We Collect
When you work with Elevate Media as a contractor or team member, we may collect the following information:
- Your name
- Your mobile phone number
- Your email address
- Records of your consent to receive SMS messages
How We Use Your Information
We use your information for the following purposes:
- To send SMS notifications related to scheduling, calendar reminders, task assignments, and business operations
- To communicate with you about projects and work assignments
- To respond to your questions, requests, or support inquiries
- To maintain records of consent and opt-out preferences as required by law
Information Sharing
We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. We may share information only in the following circumstances:
- With service providers who help us deliver SMS notifications (such as our messaging platform provider)
- When required by law or to protect our legal rights
Data Retention
We retain your personal information only as long as necessary to provide our services or as required by applicable law. If you opt out of SMS notifications, we will stop sending you messages but will retain a record of your opt-out preference to honor your request.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no data transmission or storage system is guaranteed to be 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us through our contact page. We will respond to your request within a reasonable timeframe.
SMS Terms of Service
Service Description
Elevate Media provides SMS notifications to contractors and team members for business operations, including:
- Calendar reminders
- Task notifications
- Scheduling updates
- Call summaries
This service is intended for internal business use only.
Consent and Opt-In
By replying YES to an opt-in request from Elevate Media, you expressly consent to receive SMS messages from us at the mobile number you provided. You confirm that:
- You are the owner or authorized user of the mobile device associated with that number
- Consent is not a condition of employment or working with Elevate Media
At the time of opt-in, you will receive a message confirming your enrollment. Example:
"Elevate Media: As a contractor working with our company, we'd like to send you text messages for calendar reminders, task notifications, and call summaries. Msg frequency varies. Msg & data rates may apply. Reply YES to opt in or NO to decline. STOP to opt out, HELP for help."
Message Frequency
Message frequency varies depending on:
- Your scheduled work
- Assigned tasks
- Business activity
You may receive multiple messages per day or only occasional messages depending on operational needs.
Message and Data Rates
Standard message and data rates from your mobile carrier may apply to messages you send and receive. Elevate Media is not responsible for any fees charged by your carrier.
Opting Out
You may opt out of SMS notifications at any time:
- Reply STOP to any message you receive from us
- You will receive a single confirmation message
- You will not receive further SMS notifications unless you opt in again
- Opting out will not affect your working relationship with Elevate Media
Help and Support
For assistance with SMS notifications:
- Reply HELP to any message
- Contact us through our contact page at elevatemediahi.com/contact
Supported Carriers
SMS notifications are supported on most major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
No Warranties
SMS notifications are provided as a convenience and on an "as is" basis. We do not warrant that messages will be delivered without delay, error, or interruption. You should not rely solely on SMS notifications for critical schedule or task information.
Limitation of Liability
To the fullest extent permitted by law, Elevate Media shall not be liable for any damages arising from the use of or inability to use the SMS notification service, including but not limited to:
- Missed or delayed messages
- Carrier outages
- Device incompatibility
Modifications to Service
We reserve the right to modify, suspend, or discontinue the SMS notification service at any time without prior notice.
General Terms
Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time. If we make material changes, we will notify you by posting the updated policy on this page with a new effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised terms.
Governing Law
This policy and these terms are governed by the laws of the State of Hawaii, without regard to conflict of law principles.
Contact Us
If you have questions about this Privacy Policy, Terms of Service, or our SMS notification practices, please contact us through our contact page at elevatemediahi.com/contact.
Elevate Media LLC
Honolulu, Hawaii